Nonprofits First
Delivering Service Excellence
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 Export to Your Calendar 8/16/2017
When: 08/16/2017
9:00 am - 12:00 pm
Where: Map this event »
Nonprofits First
1818 S Australian Avenue, #450
West Palm Beach, Florida  33409
United States
Presenter: Pam Evans
Contact: Shari Hanglan
5612147435


Online registration is available until: 8/16/2017
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Providing service excellence is accomplished by positively interacting with customers through effective communication and relationship building. Customer service is giving customers what they asked for; service excellence is fulfilling many of your customer’s unstated needs. In this program you will learn to fulfill those unstated needs and enhance the experience that both external and internal customers have with you, your department and the organization.

In this program participants will learn:

  • Specific behaviors that create positive memorable experiences
  • Techniques to enhance service through rapport and effective communication
  • The correlation between teamwork and service excellence
  • Strategies to positively engage angry and difficult customers
  • Learn techniques for going beyond the expected

Member Rate: FREE
Non-Member Rate: $25

 ABOUT THE PRESENTER


Pam Evans

Pam is a seasoned Learning and Development Professional with extensive experience in organizational diagnosis, and the design and facilitation of both large and small scale professional development initiatives and training. She is a results driven team player with excellent organization, communication and interpersonal skills.


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